FAQs

Frequently asked questions

WHY SHOULD MY BUSINESS ACCEPT CARD PAYMENTS?

With card payments increasing and cash sales declining, if you do not accept card payments you will very likely be missing out on business. Research suggests that businesses accepting card payments for the first time can expect to see an increase in sales of up to 30% deriving from impulse purchases and higher average spends.

HOW LONG DO THE AGREEMENTS LAST?

Our agreements can vary in length depending on your needs as a business. Our solutions are tailored between 0-48 month agreements.

ARE THERE A LOT OF COMPLICATED APPLICATION FORMS FOR ME TO COMPLETE?

No. All you need to do is get in touch using the form, phone or email and we will take care of the application with you; allowing you to spend more time focusing on your business.

WHAT IS A MERCHANT ACCOUNT?

A merchant account allows you to accept debit/credit card transactions from customers, process the requests and settle the funds into your own bank account.

HOW LONG DOES IT TAKE TO SET UP A MERCHANT ACCOUNT?

We have Sales Professionals throughout the UK. We can also help set up an account remotely over the phone if easier for you. We have no set up fees and often see applications approved within 24 hours. Once approved, we organise a dedicated courier delivery of your new card machine and provide support with installation. We then continually support you throughout the lifetime of your agreement.

WHEN WILL I GET MY MONEY?

This depends on what provider we put you with, so it can be anywhere between next day to 3 days, but weekends might take slightly longer. This is why the initial chat with your local consultant is so important. It is designed to identify your business needs and then offer tailored solutions around this.

WHAT IS PCI-DSS?

PCI-DSS stands for Payment Card Industry Data Security Standard. It is a mandatory security initiative put in place to protect cardholder details and personal data. Your local consultant can help you understand this.

ARE THERE ANY 'ADD-ONS' OR 'HIDDEN FEES' THAT I WILL ENCOUNTER?

No. Absolutely not. At ID Card Processing and Card Industry Professionals we pride ourselves on ensuring that all businesses working alongside us will receive a tailored solution that complements your needs and is explained transparently before going ahead with an application. We provide simple solutions and professional service.

IF SWITCHING PROVIDER WILL THERE BE A BREAK IN MY SERVICE?

No. We only recommend providing your cancellation notice to your current provider once we have completed your application and updated you with the great news of approval! This way you can ensure that there will be no break in service, and you won’t ever miss a customer’s card payment.

WHAT HAPPENS IF I NEED HELP?

You can be confident that you will have support to answer your queries, 7 days a week, 365 days a year. Just call our support line on 0330 002 0786 or 07402 957475.

WILL I NEED TO PROVIDE ANY ID?

Yes, when you sign up there is a requirement for 2 forms of ID to comply with anti-money laundering regulations and necessary due diligence. These are normally a Photo ID of a driving licence or passport and proof of address such as a utility bill.

WHY DO I NEED TO PROVIDE A STATEMENT (IF A SWITCHER) FOR YOU TO SHOW SAVINGS?

Every provider is different and often statements can be complicated to read and have hidden and unnecessary fees. We can show you what these are and what you shouldn’t be paying for.

WHY ARE YOU THE BEST OPTION?

ID Card Processing and CIP pride ourselves on building long term relationships with our partners and merchants, to enable us to continue to bring merchants the best options available in the market. We want you to feel confident that you are supported throughout your journey with us. With over 600+ 5-star reviews on Trust Pilot, you can rest assured you are in safe hands.

CAN YOU HELP ME WITH THE CANCELLATION OF THE OLD CONTRACT?

Absolutely, you just need to call 07402 957475 and we will walk you through the process.

WHICH CARD PAYMENT SOLUTION IS RIGHT FOR ME?

Without knowing a bit about your business, there’s no way to know. Fill in the contact form with more information about your business and we will call you back for a discussion to help you decide your best option.

HOW MUCH DO CARD MACHINES COST?

There is no initial cost. Your first payment comes out one month after you’re set up. Your monthly payments from there depend on the hardware and contract you go for. Don’t worry, our pricing is transparent, so you’ll always know exactly what you’re paying for.

WHAT SOLUTIONS DO YOU PROVIDE FOR BUSINESSES?

We can provide card payment solutions and EPOS solutions if you want a fully integrated system. This can be discussed at your initial meeting, and we can also look at capital lending and a virtual terminal for website-based businesses.

DO I NEED ANY OTHER EQUIPMENT TO SUPPORT THE MACHINES I WILL BE USING?

Most of the card machines are dual comm which work off WIFI or GPRS. EPOS systems work off WIFI or can be hard-wired to the internet.